Network Offline - Reconnect to Enable Login

Clogansrun

I’m really hoping Someone can help me with this issue. I haven’t played a single game yet. Polycade front end's network response has been extremely tempermental and slow. I’ve literally been at this for an entire day now attempting to login and download games.

Logging into my account takes 3 to 5 tries if I'm lucky enough to connect. Also, it’s extremely slow once connected. For example the stores thumbnails sometimes load all, some or none. In all cases even after successful login after a few minutes I get booted off with the error message in this topics subject line. “Network off-line – reconnect to enable login“

Is anyone else having this issue? I’ve also done a speed test on the mini PC I purchased with my Sente And everything is running at top speed.

Chizz

I’ve been having the same issue. Tried a clean install of AGS and not luck

W1DOWMAKER

I’m having the same issue. I just posted on Reddit. If I get an answer, I’ll let you know.

This sucks by the way… paid a lot of money for this thing a year ago and was excited for it to finally be delivered. Can’t even start it up.

Clogansrun

Agreed. I emailed Polycade support Yesterday and got this response:

Sorry about this - we pushed a software update on Friday that caused a bunch of problems. It's been rolled back as of 30 minutes ago. If you restart your system you'll get an update with the restored version of the software. We do expect some continuing issues today, since some users will not have updated their software yet, which will continue to cause some server problems until they get updated. In general though, things should get better as the day goes on, and should be fully back working tomorrow.

Boot time now seems to be faster In my machine connects very quickly.

Now, none of my games are downloading. Halfway there, I guess?

W1DOWMAKER

Thanks for the update. I tried again late last night and was able to get a little further in the process (logged in) but still can’t access any games. I’m in the discord channel now and people are more responsive.

GripBreak

I just set up my Sente (which arrived today) and I'm having the same exact issue. I can't get any games to show up in my library. I've tried accessing both the games that are supposed to be accessible with the device and also importing some arcade roms locally. Neither worked which is frustrating. At the moment it's a pretty, glowing piece of furniture hanging on my wall that can access the internet. Doesn't play any games though. I sent an email to support a moment ago. Hopefully they have a solution soon.

DAMNSAM

From Tyler

---------- Forwarded message ---------
From: Agent Polycade support@polycade.com
Date: Tue, Nov 26, 2024 at 2:01 PM
Subject: Polycade Update & Network Connectivity Issue
To: Orders orders@polycade.com

Hey folks,

We've got some important updates that are affecting your user experience! Please read below.

Network Error / Server Issues
Last Friday, we pushed a software update that caused a bunch of problems with Polycade AGS. We've been working through the weekend to resolve the problem, but as of now these issues are currently ongoing, despite attempts to roll back to the previous software version.

Errors you may be experiencing:
Network Error when trying to login.
Games don't show up.
Long load times.
The key problem we are experiencing is our web servers are getting overloaded, which causes AGS to report network / connectivity errors.

What You Should Do
If your Sente is currently on and you have your list of games visible, then we strongly advise you NOT to turn off your machine. You should be able to continue playing. Avoid restarting and avoid pressing "Scan For Games" in the settings. Don't change anything about your game library until we get these issues resolved. If this applies to you, you can skip the remaining suggestions below.
Assuming #1 does not apply to you, you'll want to make sure you reboot your system in order to get the most recent update. This will roll back the error-prone update we sent on Friday to the previous version. While this won't fix the issue, it will take some stress off of our servers. To be clear, v2.8.2 is the problematic version, and v2.9.0 is the rolled back version (the version number can only advance, but v2.9.0 is the same as v2.7.2).
If you have loaded games into AGS, make sure the total game count is less than 500. We believe our server issues could be associated to some users attempting to load very large game sets.
If you manage to get logged in and display games, then see #1 above.
If you simply cannot get AGS to work, you can still install Steam and play Steam games on your Sente until we get our server issues resolved and AGS is back in working order. See here for our game recommendations on Steam.
Moving Forward
We're really sorry for this issue! It breaks our hearts to think that you've waited so long to receive the hardware product, and now after the long wait we've broken the software 🙁

In order to prevent this type of fiasco in the future, we'll be enabling anyone to access our development build of AGS. This will give us a larger test set of users and feedback prior to pushing changes to the production software build. If you want to use the development build and help us test, that would be awesome! We'll be getting everything setup for this as soon as we resolve the current issues.

Single Point Of Failure
A number of you have asked this so we'd like to address it: our intention with Polycade AGS is for it to function without internet or server connectivity. Server connectivity is meant to improve the experience, not control it. Once we can get the current problem resolved, we'll be reviewing the software design to ensure there are not hard dependencies on server connectivity.

Thank you for all your patience up to this point, and we really apologize for the service disruption!

Support Agent
Tech Support
323-999-4944 | polycade.com | @polycade