AGS problems when exiting games

Gilm345

Ever since the newest update (v1.1.7) everything loads perfectly fine like before. Once I go into a game I play it and then when exiting the game I notice it takes a long time and looks like it just is loading and thinking of exiting but doesn’t. It finally goes to the return to game or exit game option and when I choose exit game it loads and loads and loads and never exits. After a while it goes back to the return to game or exit and it sometimes takes me 4-5 times before it exits and goes back to my game selection screen. But now it loads and doesn’t let me move and then the screen goes blue and has a loading then goes back to the game screen and without pressing anything this happens about 10 times and then finally stops on my game screen again. I have restarted my polycade numerous of times to just get the same results. I just re installed the polycade exe. File And it does the update to v1.1.7 and after one game of being played I have to do that whole thing again and after 10 plus minutes I can get to play another game. Not sure if anyone else has come across this problem, but is there anything I can try to do differently?
Thanks

saulonunes

Hi @Gilm345, sorry for the incoveninence, we identified the issue and we are providing a fix in the next release.

Gilm345

Thanks for the response, I just noticed today that there is now a v1.1.8 update. My question is was this the update to address this issue with the exiting games? I tried my polycade today and even with the new update it's still the same issue when exiting games. Just wanted to give you a heads up!!
Thanks

admin

Gilm345 what games have you experienced this with?

Gilm345

It’s actually any game I play. Playing the games are fine, it’s when exiting I’ve noticed I have to hit the exit button twice, the first time I press it it just says pausing the game, and loads and loads. Then I press exit again and it then goes to the selection of resume or exit, once I press exit game it looks like it’s going to exit then goes right back to resume game or exit. This happens for about 6-10 times then will have a loading screen and will switch from this screen to the game titles and back again for about 5 plus minutes until it finally stays on the game titles and then I can play another game after that!

admin

saulonunes

Hi @Gilm345 the version 1.1.8 has a bug fix for multiple controllers not working, the fix for exit games will be released in next version, we are testing that now.

nbrutal

I'm having what I think is the same issue. When hitting the back button to exit/pause games, it will hang on the "Pausing Game" screen. If I press any direction on the joystick, it snaps out of it and shows me the "Resume" and "Exit" dialog. If this is the same problem, I don't believe it was resolved in the last release. I'm using the hardware that shipped with the Lite.

saulonunes

Hi @nbrutal can you check if your AGS is on Kioski Mode?? When you start your machine automatically launches the AGS?

nbrutal

saulonunes It is in kiosk mode. AGS launches with Windows and in full screen.

tyler

@nbrutal we'll look into this - try switching to desktop mode in the meantime and let us know if the problem persists!

nbrutal

So, backtracking: I was in the desktop mode (the pause button hangs, movement of the stick will trigger it to show me the Resume/Exit menu). I switched to kiosk mode and in that mode, hitting back on the control panel exits the game entirely. It doesn't even show me the resume/exit menu at all. Not sure if that's intentional!

admin

We haven't been able to reproduce this issue, but we're looking into what could be causing it.

One thing that would be worth trying - follow these steps and let us know if this resolves the issue:

Move your polycade directory to your "documents" folder. Polycade dir is here:
C:\Users\YOURUSERNAME\AppData\Roaming\polycade\
Press the "windows" key on your keyboard, type 'ags', and then select the "uninstall" option.
Delete this folder:
C:\Users\YOURUSERNAME\AppData\Roaming\Polycade AGS
Download and reinstall Polycade AGS: https://polycade.com/download
Once installation and updates are finished, exit Polycade AGS
Move your Documents/polycade/games folder to:
C:\Users\YOURUSERNAME\AppData\Roaming\polycade\
Launch AGS again and see if the issue is resolved.

nbrutal

Unfortunately, that didn't resolve it. 🙁 Let me know what other information I might be able to share in terms of Windows settings, registry, computer build (it's what shipped with the Lite), etc.

admin

Hmm, what games are you seeing the issue with?

nbrutal

It's nearly every game, without fail. Whether it's a MAME rom or something purchased from the Polycade store, hitting back will always bring up the "Pausing" screen, with a spinning windows "thinking" icon. Tapping the joystick will move to the "resume/exit" screen, as if AGS was waiting for some input.

I'd also note that when I launch AGS, I don't see the spinning mouse cursor. But after launching and existing a game, the cursor some times persists.

Images here. https://imgur.com/a/liWqidX

admin

Ok thanks for the heads up, engineering is aware of this and looking into it!