I purchased Tricky Towers on my Polycade machine. I then installed Polycade ASG on my own computer and logged in using my account but I don’t see the Tricky Towers purchase. Could you please let me know how I can get it to load in my library since it has already been purchased. Thanks, Matt

3 months later

Hey Matt - Just wanted to make sure you were able to get this game to show up. Can you let me know?

Thanks!

    Actually I tried to buy a game that looked like Astorids from the store. When I went to run it asg crashed and uninstalled itself. Now the computer says I don’t have permission to reinstall asg. Please help!

      Hey polycade_adam I am Actually having the same issue. I bought some games and downloaded them onto my old PC. After switching to a new one (better specs) i wasn't able to figure out, how to redownload the games onto my new device. I even bought one of the games a second time just to see if it might download for free...
      Thanks, Ale

          Pinkus89 Hey Matt - sorry to hear about this. That's a really strange issue.

          I saw you emailed about this as well so we're going to have one of our engineers get in touch with you at the number you shared to figure out what's going on.

              Alessandro - To confirm - are you logging into AGS using the same Account you used on your old PC? If so, any games you have purchased from our store should download once you've logged in.

              Any other games you had on your old PC (not purchased from us) will not transfer to your new PC since we don't have any ability to manage those games.

              If you are using the same account, please email me at adam@polycade.com so I can have our engineers look into it. In that email, please share your new PC's MAC ID, old PC's MAC ID (if you don't have this, please share your IP address), and the email address on your account. I'll also refund that duplicate purchase for you.

                Powered by: FreeFlarum.
                (remove this footer)